Refund policy

At Cosmic Care, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we are here to help with our return and refund policy.

Returns:

You may return unused and unopened products within 7 days of the purchase date for a full refund or exchange.

To initiate a return, please contact our customer service team at [insert contact information] to obtain a return authorization number (RMA).

Products must be returned in their original packaging and condition, with any seals or shrink-wrap intact.You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Refunds:

Once your return is received and inspected, we will issue a refund to the original method of payment within 2 business days. Refunds will be processed for the purchase price of the returned products, excluding any shipping charges. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Exchanges:

If you would like to exchange a product for a different item, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability, and any price differences will be charged or refunded accordingly.

Damaged or Defective Products:

In the unlikely event that you receive a damaged or defective product, please contact us immediately for assistance.We may require photo evidence of the damage or defect to facilitate a resolution.

Return Address:

Please ship your returns to the following address:

Adrash Nagar, Majlis Park, New Delhi 110033

Exceptions:

For health and safety reasons, we cannot accept returns or exchanges of opened or used products unless they are defective.We reserve the right to refuse returns or exchanges that do not meet the above criteria or are outside the specified return period.

Contact Us:

If you have any questions or concerns about our return and refund policy, please contact us at  yourcosmiccare@gmail.com

By purchasing products from Cosmic Care, you agree to abide by the terms of this return and refund policy. We are committed to providing excellent customer service and will do our best to ensure your satisfaction with every purchase.